ServiceMaster

Founded in 1929, ServiceMaster is the #1 outsourcing company for home and business needs such as lawn care, pest control, broken appliances, household and business cleaning, and disaster recovery service. ServiceMaster also offers management services that provide facilities with support services and innovative solutions to streamline work processes. ServiceMaster employs more than 50,000 people, manages approximately 190,000 others, and has a system-wide revenue of over $10 billion.

ServiceMaster’s HealthCare Services provide outsourcing resources for cafeteria, housekeeping, grounds keeping, maintenance, and other support functions to various health care institutions such as hospitals, retirement communities, and rehabilitation centers. As a valued partner with their clients ServiceMaster realizes that providing continuous training and development is the key to maintaining outstanding service.

In keeping with their culture of delivering exceptional service with a high level of integrity, ServiceMaster launched a training initiative on the topics of coaching, feedback, service, communication, and teamwork for their service infrastructure in the health care branch.

The Stratevative™ team designed, developed, and facilitated various training modules that would fit with the staff’s learning styles and work schedules without interruption of service. Training was conducted during staff meetings and design encompassed all aspects of learning styles from stories to simulations, games, and to group discussions.

Stratevative ™ master trained ServiceMaster’s facilitators to implement the modules in their partnership health care facilities across the United States.